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Average Customer Review:
( 10 customer reviews )
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18 of 19 found the following review helpful:
Very Poor Paper QualityDec 04, 2012
I have been purchasing this particular item since 1968 and have accumulated around 17 of them. I have noted a steady decline in paper quality that started in the early 1990s and continues to my latest purchase just a few weeks ago. The problem is excessive bleed-through. For thirty years, I was able to use fountain pens, ranging in quality from dollar pens in the early days to high-end Mont Blanc. The bleed-through got so bad, I had to switch to gel pens. That worked until my most recent purchase. Now they, too, bleed-through...not just through the page, but onto the face of the next as well.
Note that the retail cost at the stationery store in 1968 was $8. I wouldn't mind paying today's higher price if the quality was comparable. Another case of "pay more, get less." In this case, way less. The slip that comes with the book states they'll replace a defective volume. I don't think that will solve the problem of using inferior quality materials in manufacturing the product.
I'll re-post if there's a happy resolution.
Jan. 13, 2013. Alas, there was no happy resolution. A letter sent to the address given on the label on the inside front cover came back from the post office as undeliverable. Nice. I got on the parent corp. website and used their comment form to make a pointed and detailed complaint. Never got a response.
If it were possible, I'd give this product negative stars. I got out my best fountain pen and tried it on this latest volume. The diffusion on the page was so bad, you couldn't read what I had written or printed. The ink bled through to the back of the page and onto the face of the next page. So I grabbed the volume I bought in 1968 and tried out the same pen/ink combination. The lines were crisp and thin (fine point nib) with a wonderful "feel" to writing on the paper. Absolutely NO diffusion on the page or even the slightest hint of bleed-through. So it's not the pens, not the ink; it's the horribly cheap paper. The perverse thing is that I'd be willing to pay ten times the 1968 cost for 1968 quality. Like many things these days, you end up paying a ton more and end up getting a ton less. Again, NEGATIVE STARS IF IT WERE POSSIBLE.
February 20, 2013. I'm told by an engineer in the pulp & paper industry that the problem is due to the widespread use of newsprint in the production of recycled paper AND the excessive use of kaolinite. I must defer to others for the scientific validity of this opinion. The engineer offered that the high quality paper used in the late sixties and early seventies is simply unavailable. You might use this as a metaphor for the general abysmal quality of goods and services we all now experience in one way or another.
12 of 12 found the following review helpful:
They don't honor their money back guaranteeJul 08, 2012
By Michael Bernd Melnick
As a scientist I used to swear by these lab notebooks, until the last few started falling apart by the time I was through with them. When I tried to take the company up on their money back guarantee all I got was a deafening silence. Their quality (and customer service) is certainly not what it used to be.
2 of 2 found the following review helpful:
Major problem with Record BookNov 13, 2013
By David G Daly
I have been using this specific record book for many years, for miscellaneous writing. I have always used a fountain pen for this particular writing. In late 2012 I purchased a new book, which I had filled by last month. Of course I ordered a new one through Amazon, just as I had done last year. The new book arrived two weeks ago and appeared identical to the old one (ones, actually). I started to write on page 1 with the same pen and same ink cartridge (Parker Quink black) that I had used on the last page of the old book. Instantly I suspected that something was wrong, because the script I was writing was thicker and denser than I had ever noticed before. The ink was also bleeding through to the back side of page one, which is page 2, to a degree I had never seen before, a degree that made the use of page 2 for further writing impossible. On at least four instances either a full stop or the dot of an "I" bled all the way through onto page 3, an entirely separate sheet of paper! I filled with first page to be sure that this wasn't just a phenomenon of the first few lines. I also tried writing on page 303 (the next to last page, on the last sheet of paper) and the result was exactly the same as it had been with page 1. Then I tried a gel pen. It was better, but it was somewhat visible on the back of the page. Only a regular ball point pen wrote with no visibility on the back of the page.
Because it was so important to me to continue to be able to write with my fountain pen, I called Esselte. The representative went through with me all the possibilities that could account for my experience. I was left with the conviction that only a change in the composition of the paper itself, to a paper more absorptive of liquid ink, could account for the situation. The representative put me on hold to inquire of someone if any other complaints like mine had been received, then came back to say that no other complaints had been registered. All she could do was to say she would send me a replacement copy; this arrived three days later, but I have been unwilling to experiment with it, for fear that it would not be any different. I also really didn't want to discard the "flawed" book, because it is as beautiful and well-made as the one I bought a year ago, and to throw it out seemed a terrible waste. In fact, I probably should have given it four stars, because in every way except the paper it is a stellar product. I have switched to ball point, and am in the process of "getting used to it."
I'm writing this for two reasons. First, to inquire if Esselte/Boorum &Pease has any further thoughts about the current paper composition that would explain my experience, and perhaps give me some confidence that the replacement book would not give me the same trouble, and allow me to resume writing the liquid ink. Second, to see if any one else has had an experience like mine..
6 of 8 found the following review helpful:
Expensive, but built to lastOct 19, 2011
By J. York
I use these for engineering notes at work. An average notebook of this size will last me several years. That is why I am happy my company buys this brand- I can carry this thing around to every meeting I attend for several years and it will be as solid the day I fill it as it was the day I unwrapped it. This is very high quality, and of course, you pay for it.
2 of 3 found the following review helpful:
No substitute for QualityApr 01, 2011
Simple the best product. I use about 2 per year. Never an issue and I'm not gentle with the product.
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